Sussex Fireplace Gallery

Address:
Units B2 & B3, Chaucer Business Park, Dittons Road, Polegate BN26 6JF, United Kingdom
Phone: +44 1323 488848

Place Overview

Place Name Sussex Fireplace Gallery
Average Rating 4.4
Place Address Units B2 & B3, Chaucer Business Park, Dittons Road
Polegate BN26 6JF
United Kingdom
Vicinity Units B2 & B3, Chaucer Business Park, Dittons Road, Polegate
Phone Number 01323 488848
International Phone +44 1323 488848
Website http://www.sussexfireplacegallery.com/
Place Type home_goods_store, store, point_of_interest, establishment
Operating hours Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Reviews

  • ★☆☆☆☆ jeanie1900

    AVOID!!!!!The worst experience we have ever had. Avoid at all costs. Fireplace was installed INCORRECTLY. So-called Managing Director, Stuart, rudely informed me "we're allowed a margin anyway & that's within it". We have photographs which show quite clearly, that the fireplace has been installed incorrectly. There are lines which are supposed to "line-up" and do not and the top-half of the left-hand side of the surround protrudes because of this. Stuart initially refused to send someone to come and look at the installation again, saying "unless you're prepared to pay another £750 to buy another fire surround there's nothing we can do". So-called "Director", Andy, (Stuart's Dad) did eventually come to look at the installation again, and on leaving our property, he demolished our front garden wall! He didn't even apologise, all he said was "we've got to come back anyway, because we've just demolished your garden wall". He then drove off, without picking up the bricks, leaving me to do it! Had I not picked up the bricks, someone could quite easily have tripped and hurt themselves (they were all over the pavement). The wall was then left unrepaired for FOUR WEEKS and I had the bricks piled up in my front garden. I had to insist they send someone to repair it or they wouldn't have bothered. Andy had also left a dirty old fleece in our home & made no effort to come back & retrieve it - despite us being only 5 minutes away. It was then left in my house for a whole week! His wife, Stephanie, said things which were untrue and made REPEATED denials of things which had been said and things which had happened. She even tried to tell me that her husband HADN'T driven off, leaving all the bricks for me to pick up!! The whole family behaved in an ignorant and bad-mannered way. After spending a fortune on letters & phone calls & eventually quoting advice given by Trading Standards, they refunded our last payment. Very unprofessional, ill-mannered family who did a RUBBISH job. Even the "response" to this review is typical. They continued to insist that there was nothing wrong with the installation, despite the evidence to the contrary. The only "offers" I was made were those which would have either cost me more money or would have absolved this company of all responsibility, leaving me with no recourse had the re-installation been as unsatisfactory as the original one. What I should have been offered was a re-installation at no extra expense to myself - and with good grace. I'm not trying to "discredit" anybody. I'd lost my mother just 2 months prior to this and could have done without the stress this situation put me under. Had they behaved professionally and politely - and shown respect for my property and acknowledged the inconvenience their negligence had caused, instead of repeatedly denying things which had been said/done - there wouldn't have been a problem. And I'd have had no reason to complain. Their cavalier attitude - as well as the shoddy installation - was the problem. Can back all this up with emails,photographs and written correspondence as evidence. Our advice would be ...AVOID!!!!! In response to the owner's response ...I have email evidence of everything I've said ...as well as the fire surround itself! So if anyone wants to discuss this with me, they are welcome to email me about it.

  • ★★★★★ Richard BROWN

    We were recommended by a friend to look at Sussex Fireplace Gallery. Our first visit was a very quick walk around and then we returned with more time and were greeted by a very competent member of staff. After much home thought we returned and took and ordered a new fireplace to be a focal point of our new lounge. Six weeks latter two memders of the family fitted the fireplace leaving the site very clean and we the buyers very happy.

  • ★★★★★ Jo Clatworthy

    Really helpful staff, the fireplace looks great. Any difficulties were sorted quickly and professionally. At every stage the people involved were friendly and helpful. The job was completed to a very high standard.

  • ★★★★★ Chris Williams

    Sussex Fireplace Gallery fulfilled their agreement to install a new fireplace and wood stove exactly to the agreed specification and absolutely on time (essential due to carpet fitting before Christmas). Old fireplace was removed and disposed of at which point the re-plastering charge was removed from the bill as it was no longer necessary. Apart from the stove installers most other operatives seem to be family related and have the company interest at heart. I can just thoroughly recommend this company!

  • ★★★★★ Steve Barratt

    Sussex Fireplaces installed a fire for us just before Christmas. I work overseas and they kept in regular contact with me at all times about the progress of the installation. Perfect service from beginning to end - no surprises, no "hidden extras", quick clear answers to any questions we had. Minor complications with tiling and rather high chimney which was difficult to access dealt with professionally and with no fuss. All of the familyare really pleased with the new fire. I returned home a couple of weeks ago on a short break and was very impressed with everything. A big thank you to Stuart and the team

Place Location

Full Address Units B2 & B3, Chaucer Business Park, Dittons Road, Polegate BN26 6JF, United Kingdom
Geo (Latitude, Longitude) (50.819154, 0.270216)
Postal Town Polegate
Country United Kingdom (GB)
Postal Code BN26 6JF

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