|Place Name||Hewer FM Ltd|
G1, The Aquarius Centre, Edison Cl
Gloucester GL2 2FN
|Vicinity||G1, The Aquarius Centre, Edison Close, Quedgeley, Gloucester|
|Phone Number||01452 525854|
|International Phone||+44 1452 525854|
|Place Type||general_contractor, electrician, point_of_interest, establishment|
|Operating hours||Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
We used this firm because it was recommended by the local radiator company. What a mistake and how I wish we had read the Google reviews first! The first problem was not theirs; the radiators were not available when promised and this required communication between Hewers, the company and ourselves. This was important as we had a long standing booking with a decorator. Multiple telephone messages were ignored. It seems that the work has to be done at Hewers' convenience and that of the customer is not important. (Reading other reviews, this is a recurrent theme). Finally there was the bill! A verbal quote of £400 (based on the need for two plumbers) transformed into over £500 even though only one plumber did the job. I should add that he (Tom) was excellent, the only redeeming feature of this sad affair. So if you want to avoid spending exasperating time expecting decent customer service I would strongly recommend that you avoid this firm.
Not sure where to begin with this company. Usually the engineers who come out are very good, however they never have spare parts with them. It is frustrating that every time my boiler breaks down, which is often because it is an Ideal brand boiler, they always have to order parts, and quite often the engineers tell me it's the same parts that fail all the time especially living in a hard water area, but Hewer policy is not to keep a stock of spares they always have to be ordered in on an individual basis. Secondly, the attitude and working practices of the office admin staff is terrible. They do not car at all for their customers. And everything is always the customers fault. My landlord has an agreement with them to carry out a service and safety check on my boiler every year. And I usually get a letter at the most 5 days before they want to come out. Far too short notice, I think they assume that everybody who lives in social housing doesn't work and just sits at home all day every day. If it ever occurs that either the engineer doesn't turn up for the appointment or they don't communicate when they want to come it is always the customers fault as far as they are concerned. They always threaten to disconnect the gas supply for a problem that often they have caused. Their phone lines go unanswered and emails to their service department are sometimes not even acknowledged let alone answered properly and professionally. Re-arranging appointments because you will be at work or on holiday is very difficult, they expect you to be available for their convenience. And this problem doesn't just apply to service and safety checks, it also affects repairs. Several years ago I had major spine surgery and the day after being discharged from hospital my boiler broke down as usual it was a common fault and a regular occurrence. It took a week before an engineer visited and another 2 to get and fit the parts. 3 weeks of complete bed rest with no heating or hot water, because of my surgery I barely had the strength to lift a kettle full of water and I certainly wouldn't have been safe with a kettle of hot water. The reason it took 2 weeks to fit the part is because I was told by booking staff that it was a two engineer job so I had to wait until two engineers were available. Eventually when my Landlord and Dr. put pressure on them they sent one engineer who took 30 minutes doing the job. His words, 'the office staff don't know what they are talking about most of the time'. So 4 stars for the engineers and 0 for the office and admin staff, making an average of 2 stars.
I had cover with Homeserve who subcontract Hewer to do the boiler repairs Whilst I cannot fault homeserver it is Hewer which is a problem 2 weeks without Central Heating and Water and it took 3 engineers to try and fix the problem (First 2 engineers fixed the problem but after 2 hours it failed again, took the 3rd engineer to find a fix for it which the first 2 engineers failed) I had to end up dealing directly with Hewer as even homeserve had enough with them so they kindly gave me a number which i contacted them directly on If you try to ring them expect 30mins waiting time, false hope of getting a call back (don't even bother you wont get a call back), missed appointments and don't expect next day or weekend service from them either. Total waste of time! I left homeserve because of them, why homeserve use these guys i have no idea Don't bother total waste of time
Hewer's engineer arrived bang on time when our boiler went down last winter. By later in the afternoon he was back and got the boiler going again before we all froze to death. Just the sort of quality service you want and very tidy also! Thank you - won't hesitate to recommend you to friends and at work!
Zero star.....avoid this company by all means possible...especially the poorest poor Customer services Sue..
|Full Address||G1, The Aquarius Centre, Edison Cl, Quedgeley, Gloucester GL2 2FN, UK|
|Geo (Latitude, Longitude)||(51.816243, -2.2725381)|
|Premise||The Aquarius Centre|
|Route||Edison Close (Edison Cl)|
|Administrative Division - Level 2||Gloucestershire|
|Administrative Division - Level 1||England|
|Country||United Kingdom (GB)|
|Postal Code||GL2 2FN|
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